Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Orders & Payments

  • We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

  • Yes. All transactions are SSL-encrypted and completely secure. We never store your payment information.

  • Yes, as long as the order hasn't shipped. Contact us as soon as possible and we'll do our best to modify or cancel it.

Shipping & Delivery

  • Yes. We provide free worldwide shipping on all orders with no minimum purchase.

  • Estimated delivery times:

    US & UK: 6-13 days
    Europe: 6-13 days
    Rest of the world: 10-20 days

    Every order comes with a tracking number.

  • Once your order is dispatched, you'll receive a shipping confirmation email containing a tracking link.

Returns & Refunds

  • You have 15 days from the delivery date to request a return. Items must be unused and in their original condition.

  • We don't process direct exchanges. If you want a different item, simply return your order and place a new one.

  • Email us at contact@aestheticlookz.com with your order number. Our team will guide you through the return steps.

Customer Support

  • You can reach us via:

    Email: contact@aestheticlookz.com
    Our website's contact form.

    We reply within 24-48 hours, Monday to Saturday.

  • We operate internationally and ship from several fulfillment centers located in Asia, Europe, and North America, depending on stock availability and destination.